At Idalion, we are committed to delivering high-quality products and exceptional service. If you are not entirely satisfied with your purchase, we offer a fair and transparent Refund & Return Policy as outlined below.

1. Eligibility for Returns
   
   We accept returns for most items within the timeframes described below, provided the product is:

• Unused and in its original, sealed packaging

• Accompanied by valid proof of purchase

• Returned within the designated return period

Perishable products, opened items, or products returned in damaged or altered condition are not eligible for return, except in cases of proven defect or error.

2. Return Timeframes

A. Change of Mind
If you have simply changed your mind about a product, you may return it within fourteen (14) calendar days from the date of delivery.
Conditions:

• The item must be unused and in its original, unopened packaging

• You must contact us in advance with your order number and reason for return

• Delivery costs are non-refundable

B. Incorrect or Defective Products
You may return a product within thirty (30) days from delivery if:

• You received the wrong item (e.g., incorrect size, quantity, or product)

• The item is defective or damaged upon arrival

To qualify, you must:

• Notify us in writing or by phone within 30 days of receipt

• Include clear photographic evidence of the issue

• Return the item in its original packaging

3. Refund Options

For approved returns, you may choose from the following:

A. Within 14 Days (for Change of Mind)

• Full refund to original payment method (excluding delivery fees)

• Store credit valid for six (6) months from the date of issuance

B. After 14 Days but Within 30 Days

• Store credit only, valid for six (6) months

• No refund to original payment method will be issued

C. For Incorrect/Defective Products (Within 30 Days)

• Full refund including delivery fees to original payment method

• Store credit valid for six (6) months

• Free replacement of the same product (subject to availability)

4. Return Procedure

To initiate a return, please contact us:
📧 Email: info@idalion-evoo.com
📞 Phone: +357 22481340 / 77777818

You will be asked to provide:

• Order number

• Reason for return

• Photos of the product (if defective or incorrect)

After receiving approval, you may send the item to our designated return address. Return shipping costs are your responsibility unless the return is due to an error or defect on our part.

5. Non-Returnable Items
   
   The following items are non-returnable unless defective:

• Products returned after 30 days

• Items not in original condition

• Opened, used, or damaged items

• Perishable or expiring products (if applicable)

6. Refund Processing Time
   
   Once the returned item is received and inspected, your refund or credit will be processed within 5–10 business days. You will be notified via email once the transaction has been completed.

7. Contact Us
   
   If you have questions about your return, please reach out to us:
   📧 info@idalion-evoo.com
   📞 +357 22481340 / 77777818