This Privacy & Terms Policy (“Policy”) governs your use of www.idalion-evoo.com (the “Website”) and any related services (collectively, the “Service”) offered by Idalion (“we,” “us,” or “our”). By accessing the Website or using the Service, you agree to be legally bound by the terms herein. If you do not agree with any part of this Policy, you must refrain from using the Website and its services.

1. Company Information
   
   Company Name: Idalion
   Website: www.idalion-evoo.com
   Phone Number: +357 22481340 / 77777818
   Email Address: info@idalion-evoo.com
   Company Description: Idalion partners with farmers to facilitate the adoption of eco-friendly agricultural practices. We offer support throughout the transition to sustainable farming and distribute premium-quality products—such as our flagship High Phenolic Olive Oil—via both local and international channels. In 2024, we received The Olympia Health & Nutrition Award – Silver Standard of Excellence.

2. Acceptance of Terms
   
   By visiting this Website or purchasing any product, you agree to these Terms and Conditions and our Privacy Policy. Continued use of the Website after any updates constitutes your acceptance of the revised terms.

3. Definitions

• “Personal Data”: Information that can be used to identify an individual.

• “Processor”: A third party who processes personal data on behalf of Idalion.

• “Service”: All features and functions offered via www.idalion-evoo.com.

• “Cookies”: Small files stored on a user’s device for functionality or analytics.

4. Payment Methods
   
   We accept Visa, Mastercard, and Maestro. All transactions are secured using SSL encryption. Payment is required in full at the time of purchase.

5. Product Returns

A. Change of Mind
Products can be returned for a full refund within 14 days of delivery, provided they are in unopened, resalable condition. To initiate a return, contact us by phone or email with your order number and reason for return.

B. Return Procedure
You must:

• Contact us at info@idalion-evoo.com or call +357 22481340

• Provide your order number and photo proof

• Return the product in original, sealed packaging

C. Refund Options
Within 14 Days:

• Full refund (excluding shipping) to original payment method

• Store credit valid for 6 months

After 14 Days:

• Store credit only

D. Exceptions
No returns are accepted after 30 days unless the product is proven defective under warranty.

E. Incorrect/Defective Items
If you received the wrong or defective product, contact us within 30 days for:

• A full refund including shipping costs

• A replacement product

• Store credit valid for 6 months

6. Delivery & Shipping

A. Delivery Methods

• Home delivery (Mon–Fri), processed within 5 working days

• Pick-up from courier point, 5-day processing
  Delays may occur during peak seasons or unforeseen circumstances.

B. Shipping Costs
Displayed during checkout and based on weight/destination. For non-Cyprus deliveries, contact us at info@idalion-evoo.com for a custom quote.

C. Delivery Terms
Our drivers deliver curbside only (no stair/elevator access). A recipient must be available to accept the parcel.

7. Privacy Policy

A. Data Collection
We collect Personal Data that you voluntarily provide:

• When placing an order

• Subscribing to our newsletter

• Contacting support

• Creating a user account

Collected Data includes:

• Name

• Email address

• Shipping/billing address

• Phone number

• Payment details

B. Legal Basis for Processing (GDPR Article 6)

• Performance of a contract (for order fulfillment)

• Consent (for newsletters or cookies)

• Legal obligations (for accounting and tax compliance)

• Legitimate interest (to improve service functionality)

C. Purpose of Processing

• Process orders

• Deliver products

• Communicate with users

• Comply with legal obligations

• Provide customer support

• Send promotional materials (with consent)

D. Third-Party Services and Plugins
We use the following third-party services:

• WooCommerce (store framework)

• Stripe / PayPal (payment processors)

• ShipStation or equivalent (shipping)

• Google Analytics (website analytics)

• Mailchimp (email marketing)

These third parties may process data in accordance with their own privacy policies. Idalion is not liable for their actions but ensures compliance through contractual obligations.

E. Data Retention
We store Personal Data only as long as necessary for fulfillment, compliance, and dispute resolution. When no longer required, we securely delete or anonymize the data.

F. Data Security
All data is secured via SSL encryption and stored on secure servers. We maintain access control, password protection, and anti-malware protocols.

G. Your Rights
You have the right to:

• Access your personal data

• Rectify inaccuracies

• Request erasure (“right to be forgotten”)

• Restrict processing

• Object to direct marketing

• Lodge a complaint with a supervisory authority (e.g., Cyprus DPA)

Submit requests to info@idalion-evoo.com with subject line: “GDPR Data Request”.

8. Cookie Policy

A. Types of Cookies

• Essential Cookies (site functionality)

• Performance Cookies (analytics)

• Functional Cookies (preferences)

• Advertising Cookies (targeted ads)

B. Managing Cookies
Users can accept or reject cookies via browser settings. Rejecting cookies may impact site performance.

C. Consent
Upon visiting the Website, you will be prompted to accept cookies. Continued use implies consent.

9. Modifications to Terms
   
   We may update these Terms without notice. The latest version will be posted on this page and becomes effective immediately. Continued use signifies acceptance of changes.

10. Limitation of Liability
    
    Idalion is not liable for indirect, incidental, or consequential damages resulting from:

• Use or inability to use the Website

• Data breaches by third parties

• Errors in product descriptions or availability

• Delays in delivery or payment issues

• External links or third-party platforms

11. Third-Party Links
    
    We may link to external websites not under our control. Idalion assumes no responsibility for content, privacy practices, or availability of such third-party sites. Users access them at their own risk.

12. Governing Law
    
    These Terms are governed by the laws of the Republic of Cyprus. Any disputes shall be submitted to the exclusive jurisdiction of Cypriot courts.

13. Severability
    
    If any provision is found to be invalid or unenforceable, it will be severed without affecting the validity of the remaining provisions.

14. Entire Agreement
    
    These Terms constitute the full agreement between you and Idalion, superseding any prior verbal or written agreements.

15. Waiver
    
    Failure to enforce any part of this Policy shall not be considered a waiver of our rights.

16. Termination
    
    We may suspend or terminate user accounts at our discretion for violations of this Policy. Terminated users must discontinue all access to the Website and Services.

17. Indemnification
    
    You agree to indemnify and hold harmless Idalion and its affiliates from any claims, damages, costs, and liabilities resulting from your use of the Service or violation of these Terms.

18. Disclaimer of Warranties
    
    The Website is provided “AS IS” without warranties of any kind. Idalion does not guarantee uninterrupted access, accuracy of content, or error-free operation.

19. User-Generated Content
    
    By posting on our Website (e.g., reviews or testimonials), you grant Idalion a royalty-free, irrevocable, worldwide license to use, reproduce, and distribute your content. You are solely responsible for what you post and must not infringe third-party rights.

Contact Us
For questions about these Terms or your Personal Data, contact us:
Email: info@idalion-evoo.com
Phone: +357 22481340 / 77777818